That is incorrect ... a friend or relative can represent somebody at trial. The exception is for indictable criminal offences only.
The Law Society of Upper Canada By-Law 4, Part 5, Section 30, Sub-Section 5
By-Law 4 - Licensing
Part V - PROVIDING LEGAL SERVICES WITHOUT A LICENCE
Providing Class P1 legal services without a licence
30.
(1) Subject to subsection (2), the following may, without a licence, provide legal services in Ontario that a licensee who holds a Class P1 licence is authorized to provide:
Acting for friend or neighbour
5. An individual,
i. whose profession or occupation is not and does not include the provision of legal services or the practice of law,
ii. who provides the legal services only for and on behalf of a friend or a neighbour,
iii. who provides the legal services in respect of not more than three matters per year, and
iv. who does not expect and does not receive any compensation, including a fee, gain or reward, direct or indirect, for the provision of the legal services